Coronavirus Information

Welcome back -

all locations are open for limited computer and WiFi access and/or Grab and Go browsing. To ensure the safety of all customers and staff, the Library will look a little different:

  • All staff and customers over the age of two are required to wear masks.
  • If you have a medical exemption, we will provide an accommodation room or ask that you let us help you by phone, email or chat.
  • We will limit the number of people in our buildings to provide safe social distancing.
  • Please limit your visit to one hour to make room for other customers who may be waiting.
  • Children 12 and under need a responsible person 16 years of age or older with them at all times.

Limited computer and WiFi access and Grab and Go browsing: Birmingham, Heatherdowns, Holland, Kent, King, Maumee, Mott, Oregon, Point Place, Sanger, Sylvania, Washington, Waterville, West Toledo

Limited computer and WiFi access only: Lagrange, Locke, Main Library, Reynolds Corners, South, Toledo Heights

All locations are open:
Monday and Tuesday, 11 a.m. to 7:30 p.m.
Wednesday through Friday, 9:30 a.m. to 6 p.m.

The following locations are also open on Saturday from 9:30 a.m. to 6 p.m.
Heatherdowns, Holland, Kent, King, Main, Maumee, Mott, Oregon, Sanger, Sylvania, Washington, Waterville, and West Toledo

PHASE 1

Target date: June 8

  • Emedia and digital resources
  • Help by phone, email and chat
  • Personalized book recommendations
  • All book drops open, materials isolated for 72 hours
  • Curbside pickup for requests made by phone at all locations
  • Virtual programming begins

All locations remain closed to customers

PHASE 2

Target date: June 15

All of the services from Phase 1 plus:

  • Curbside pickup for requests made by phone and catalog at all locations during open hours (see below)
  • Call for fax, copy and print services which will be delivered by curbside pickup

All locations remain closed to customers

PHASE 3

Target date: June 22

All of the services from Phases 1 and 2 plus:

  • Select locations open for access to computers. Limited number of customers, by phone appointment. Walk-ins welcome if computers are available. One hour access.
  • All workstations will be disinfected after each use
  • 24/7 Lockers available for material pickup
  • Mobile Services

All locations remain closed for general customer use – no materials browsing, meeting room use or gatherings

PHASE 4

Target date: August 10

  • Limited public access to Library spaces and services to allow for continued social distancing and other safety measures.
  • Continued restrictions on number of people in any space, no gatherings of 10 people or more

HOURS

Monday and Tuesday: 11:00 a.m. - 7:30 p.m. | All locations

Wednesday - Friday: 9:30 a.m. - 6 p.m. | All locations

Saturday: 9:30 a.m. - 6 p.m. | Heatherdowns, Holland, Kent, King, Main Library, Maumee, Mott, Oregon, Sanger, Sylvania, Washington, Waterville, West Toledo

Please note: All services and dates of reopening may change based on evolving public health directives.

Frequently Asked Questions

OPENING

When will the Library reopen?
The Library is opening in phases to make sure we can provide service safely. The phases are shown above. We are currently in Phase 3 which contains a number of services including computer access by phone appointment at Main Library, Sanger, West Toledo, Mott and Heatherdowns. Reservations for computer use are accepted each day we are open. We can only make one reservation at a time for you. If you are running behind, please call so we can give your spot to someone else and schedule a new time for you.

Computer appointments available:
Monday: noon - 6 p.m.
Tuesday: noon - 6 p.m.
Wednesday: 10:30 a.m. - 4:30 p.m.
Thursday: 10:30 a.m. - 4:30 p.m.
Friday: 10:30 a.m. - 4:30 p.m.
Saturday: 10:30 a.m. - 4:30 p.m.

Full reopening will be based on evolving public health directives. Since the Library sees more than 3 million customers annually and circulates more than 5 million materials, we are being exceedingly cautious at each phase of reopening.

Why are hours reduced?
The Library is supported by tax dollars, both local property taxes and the state’s Public Library Fund. The shutdown of the economy has caused a severe reduction of state revenue and a corresponding severe reduction in revenue from the Public Library Fund. We expect to receive $4 million dollars less than expected over the last half of 2020. We have cut hours and the associated staff costs so we can balance our budget with less money.

BORROWING AND RETURNING MATERIALS

When can I request new items and how long will it take?
New requests began on June 8. So far, we are able to fill requests in a similar timeline as before. There may be some delays as we isolate returned materials for 72 hours out an excess of caution. This exceeds the CDC guidelines which classify virus transmission on materials as low risk.

Can I come into the Library to pick up my materials?
Right now, all request pickups are only through scheduled curbside appointments. It’s easy to get started:

  • Simply request materials in the catalog or by calling any location.
  • Once the materials arrive at your preferred location, you will receive notification by your preferred method (text, email or phone) to schedule a pickup time as your materials become available.
  • The only option will be curbside pickup at most locations*. Follow the prompts to schedule your preferred time and location for curbside pickup.(*King Road only offers drive-up window pick up.) Main Library's pickup location is at the front entrance on Michigan Avenue.
  • Staff will check the items out to you on the day of your scheduled pickup.

Will you still do curbside even when the Library reopens?
We will provide curbside service as long as the CDC and the Toledo-Lucas County Health Department recommend social distancing measures. After that, we will evaluate the need and use to determine if and where this service continues.

Where do I return materials?
Please only use the outside drop boxes. We can’t effectively quarantine materials from our desk areas. Using the outside drop boxes allows us to safely quarantine all returned materials for 96 hours before making them available for checkout. But don’t worry, you will not accumulate any fines and can continue to make new requests and checkouts during that time.

Can I still request materials using Search Ohio/Ohio Link?
Search Ohio and Ohio Link will not be available until sometime in July. The state delivery service must work through the backlog of returned materials before they are ready to deliver new requests. Also, many libraries around the state are still not open and don’t have staff in their buildings to search for requested materials.

When can I donate my materials again?
You can donate materials every Friday, beginning June 19 at the Friends of the Library Book Center at 1301 North Reynolds Road from 9 a.m. – 1 p.m. Materials must be dropped off in boxes or bags. Masks are required. We cannot receive donated materials at our branches or Main Library. We don’t have room to quarantine the materials nor the staff to transport them to the Book Center at this time. Due to high volume of materials, we can only accept 2 boxes or bags of books at a time.

PROGRAMS

When will the Library offer in-person programming again?
As long as the CDC and the Lucas County Health Department guidelines require or recommend limiting the size of gatherings, we will not be offering in-person programming. Additionally, while we are required or recommended to limit the overall number of people in our buildings, we will not be offering in-person programming.

Instead, we have transformed our most popular programs such as storytimes, performers, and book groups for virtual access via our YouTube channel and Zoom. Storytimes and other children’s programs premier every Saturday morning on YouTube and are available for viewing when it suits you and your family for 30 days. We offer a variety of book groups which are easily accessed with Zoom.

Why aren’t you offering more programs/storytimes virtually? Why are only certain librarians doing these programs? My children miss seeing the librarian who facilitated the storytime we used to attend.
Online storytime/programming is new for us and our librarians. We are learning how to best deliver storytimes virtually and gauging interest before expanding. Also, not all librarians are comfortable being online.

MEETING ROOMS

When will my group be able to use your meeting rooms/quiet study rooms? There are less than 10 of us. When can you start taking my meeting room reservations?
As long as the CDC and the Toledo-Lucas County Health Department guidelines require or recommend limiting the size of gatherings, we will not be taking meeting room reservations. Additionally, while we are required or recommended to limit the overall number of people in our buildings, we will not be taking meeting room reservations.

HEALTH AND SAFETY

Is it safe to visit the Library?
We are exceeding all the precautions recommended by the CDC and Toledo-Lucas County Health Department to mitigate risks in the Library for staff and customers. This includes requiring masks, social distancing, continuous disinfecting and limiting the number of people in our buildings. Only you can decide if any visit outside your home is safe. We have also greatly expanded digital access to materials and programs and offer curbside service to help deliver Library services as safely as possible.

Do I need to wear a mask?
Per state of Ohio directives, all Library staff are required to wear masks at work. Current state of Ohio directives also require customers to wear masks at all of our locations. If you are uncomfortable wearing a mask for any reason, we will be happy to help you by phone, email, or website chat.

Can I get COVID-19 from touching Library materials?
Scientific studies indicate that it is highly unlikely that people contract COVID-19 from touching things. As a precaution, wash your hands frequently and do not touch your face.

Do you clean all returned materials?
Scientific studies indicate that the virus usually becomes inactive on things within 48 hours. We quarantine all returned materials for 96 hours in an excess of caution before making them available for check out. The virus would be inactive after this amount of time, so we do not need to clean the materials. Customers should not clean materials as many products are harmful to the materials.

Can I bring my children to the Library?
During the pandemic, children under the age of 12 must be accompanied by a responsible person (16 years or older) while in any Library location. The responsible person accompanying children must be able to maintain social distancing parameters between the children and other Library customers and staff. Based on the number of people allowed entrance to the building, an adult accompanied by more than one child will be allowed into the building. Children older than 2 years of age should wear masks while in the building.

Will you still have play areas?
To comply with CDC and Toledo-Lucas County Health Department guidelines, we have removed all high touch objects in our children’s areas.

How do I get a hold of the Library if I have a question?

We're here to help!

Call any location or 419.259.5200.

Email using our Contact Us/Ask a Librarian form .

Chat on our website during the following days/times:

Monday- Friday: 8 a.m. – 11 p.m. Saturday: 9 a.m. – 9 p.m. Sunday: noon - 9 p.m.