Help & How To

Help, Information and How To

Looking for information about your Library account, lending periods or services? Find answers to some of the most frequently asked customer questions, including:

Cardholder Policies
Account How Tos
How To Access Library Services

Still need help? Try our online chat, give us a call at 419.259.5200 or stop into any of our Library locations.

Cardholder Policies

SearchOhio and OhioLINK Policies Lost Library Cards and Materials Policy No Fines Policy

Loan Periods and Lending Policy Internet Policy Expectations of Behavior

Suspension Guidelines Making Tools Pricing and Terms of Use

Account How To:

The following how to instructions are for use on a desktop or laptop computer. Some account features may not be available on a mobile device.

Change/Set Pin

Log into your account using your Library card barcode number and PIN*
Click "Edit Pin"
Enter a new pin and then enter it again on the line below
Click "Submit"

Renew Items

Log into your account using your Library card barcode number and PIN*
Click "Checkouts" from the menu at left
Click the box next to the item you wish to renew
Click "Renew Marked"

Place a Request/Hold

Log into your account using your Library card barcode number and PIN*
Search for item you are looking for and click to view item
On item page, click "Request It"
Select the Library location where you would like to pick the item up
Click "Submit"

Cancel or Freeze a Hold

Log into your account using your Library card barcode number and PIN*
Click "Holds" from the menu at left
Click the appropriate box for the item you wish to cancel or freeze
Click "Update List" and the change should appear in our account

View or Export Your Reading History

Log into your account using your Library card barcode number and PIN*
Click "Reading History" from the menu at left
Once here, you have the option to view your reading history, opt out of tracking your reading history, deleting some or all of the items in your reading history or exporting your reading history using the button prompts at the top of this section.

NOTE: If the Library is served with a subpoena, your reading history information may need to be surrendered to law enforcement officials.

Sign up to receive alerts (by email, text or phone)

Log into your account using your Library card barcode number and PIN*
Click "Edit account"
Enter the mobile number, email address or phone number you wish to receive alerts from in the corresponding section
Select your "Notice Preference" and then hit "Submit"

Pay Fees Online

Log into your account using your Library card barcode number and PIN*
Click "Money Owed" (if applicable) from the menu on the left
Select "Pay Fines" - you will not be redirected to SmartPay
Re-enter your Library card barcode number and PIN
Click "Pay Fines/Fees"
Enter personal and payment information and follow the steps to complete the payment

* If you do not have or know your PIN, try the "Forgot Your Pin?" prompt or give us a call at 419.259.5200.

Account How To - On the Toledo Library App:

Download the app on Apple iOS or Google Play
Select "My Account" and enter your Library card barcode number and PIN, then select "Done"

In your account, you can:

Edit/update your phone number or email address if you wish by selecting "Edit"
See what materials you have checked out and on hold under "Shelves"
See any room reservations you have made under "Bookings"
See any fees that you may owe under "Fees"

How To Access Other Library Services:

Download eMedia from apps like Overdrive & hoopla

Explore and download apps for eMedia.

Learn how to use some of our most popular eMedia providers by watching the videos below: