ASK A LIBRARIAN/GET HELP

No matter what you need, the Library is here to help!

Ask us a Question!

Need help with your account or Grab and Go service, forgot your PIN, can’t find something in the catalog?

Just call 419.259.5200 or send us an email.

FAQs

ACCOUNT HELP:

The following instructions are for use on a desktop or laptop computer. Some account features may not be available on a mobile device. You can also call us for help at 419.259.5200!

How do I change/set my PIN?

  • Log into your account using your Library card barcode number and PIN*
  • Click "Modify PIN"
  • Enter a new PIN and then enter it again on the line below
  • Click "Submit"

How do I renew items?

  • Log into your account using your Library card barcode number and PIN*
  • Click the box next to the item you wish to renew
  • Click "Renew Marked"

How do I place a request/hold?

  • Log into your account using your Library card barcode number and PIN
  • Click “New Search” and look for item you are looking for and click to view item
  • On item page, click "Request It"
  • Select the Library location where you would like to pick up the item
  • Click "Submit"

How do I cancel or freeze a hold?

  • Log into your account using your Library card barcode number and PIN
  • Click "Holds" from the menu at left
  • Click the appropriate box for the item you wish to cancel or freeze
  • Click "Update List" and the change should appear in your account

How do I view or export my reading history?

  • Log into your account using your Library card barcode number and PIN
  • Click "Reading History" from the menu at left
  • Once here, you have the option to view your reading history, opt in or out of tracking your reading history, deleting some or all of the items in your reading history, or exporting your reading history using the button prompts at the top of this section.

How do I sign up to receive alerts (by email, text or phone)?

  • Log into your account using your Library card barcode number and PIN*
  • Click “Modify Personal Information”
  • Enter the mobile number, email address, and/or phone number you wish to receive alerts from in the corresponding section
  • Select your "Notice Preference" and then hit "Submit"

How do I pay fees online?

  • Log into your account using your Library card barcode number and PIN*
  • Select "Pay Fines" - you will now be redirected to SmartPay
  • Re-enter your Library card barcode number and PIN
  • Click "Pay Fines/Fees"
  • Enter personal and payment information and follow the steps to complete the payment

EMEDIA

How do I access eMedia?
Get started on our eMedia page! You can also call us at 419.259.5200 for help.
Learn how to use some of our most popular eMedia providers by watching the videos below:


    Other ways we can help

    Zoom Librarian Appointment

    Contact the Fact & Fiction Department to request a Zoom appointment. You can ask reference questions or get reading recommendations with a one-to-one Librarian conversation. Just call 419.259.5311 or send us an email.

    Computer Help

    We can answer your questions about computers, phones, tablets, email, Microsoft products and more. Call 419.259.5200 with your questions or to schedule a one-to-one virtual appointment.

    Get a book bundle!

    We’ll put together a book bundle for children, teens and adults. Choose a category or let us surprise you. Request a book bundle. When you unbox, we want to know! Share an unboxing video.

    Get a personalized book list

    You can tell us what you have liked reading in the past and we’ll make recommendations just for you! Call any location or email today. Book picks for you.

    Request, pick up, repeat

    Make your Grab & Go pick up request today! Just request books in the catalog or by phone. When you are notified the materials have arrived, schedule pickup at your preferred location. Request materials.